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Frequently Asked Questions

Frequently Asked Questions

Ordering & Products

How do I know which hydraulic fitting I need?

If you're unsure which fitting you require, send us clear photos along with any measurements you have. We can often identify the fitting and point you in the right direction.

Do you supply BSP, JIC, ORFS, NPT and Metric fittings?

Yes. We stock a wide range of hydraulic fittings and adaptors including BSPP, BSPT, JIC, ORFS, NPT, SAE and Metric fittings.

I can't find the part I need on your website. Can you help?

Absolutely. Our website is continually expanding and not every product is listed online. Contact us with the details of the item you're looking for and we'll do our best to source it.

Are your products suitable for hydraulic applications?

Yes. Our hydraulic products are designed for use in hydraulic systems when correctly selected, installed and operated within their specified ratings.

Do you sell hydraulic hose?

Yes. We offer a range of hydraulic hose and hose-related products. If you're unsure which hose is suitable for your application, contact us for assistance.


Shipping & Delivery

Where do you ship?

We ship Australia-wide.

How long will my order take to arrive?

Delivery times vary depending on your location and product availability. Most orders are dispatched as quickly as possible, with delivery typically taking between 1–7 business days after dispatch.

How much does shipping cost?

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Do you offer express shipping?

Where available, express shipping options will be shown during checkout.

Can I track my order?

Yes. Once your order has been dispatched, tracking information will be provided where applicable.


Returns & Warranty

Can I return an item?

Returns may be accepted for unused products in their original condition and packaging. Please contact us before returning any item so we can assist with the process.

What if I receive the wrong item?

If we have supplied the incorrect product, contact us as soon as possible and we'll work with you to resolve the issue promptly.

What if my item arrives damaged?

Please contact us immediately and provide photos of the damaged item and packaging so we can investigate and assist.

Do your products come with a warranty?

Products are covered by applicable Australian Consumer Law guarantees. Warranty coverage may vary depending on the product and manufacturer.


Technical Support

Can you identify a fitting from a photo?

In many cases, yes. Send us clear photos along with any measurements and we'll do our best to identify the fitting or component.

Do you provide technical advice?

We can provide general product information and guidance based on our industry experience. However, the suitability of any product for a specific application remains the responsibility of the purchaser and installer.

Do you have any tools to help identify fittings?

Yes. Visit our Hydraulic Tool Hub for fitting identification charts, thread identification tools, O-ring sizing tools, calculators and other hydraulic resources.

Can you help me match an existing hydraulic fitting or adaptor?

Yes. If you can provide photos, measurements or part numbers, we'll do our best to help identify a suitable replacement.


Payment & Security

What payment methods do you accept?

We accept secure payment methods available through our online checkout, including major credit cards and other supported payment options.

Is my payment information secure?

Yes. Payments are processed through secure payment providers and we do not store your credit card details.


Contact Us

How can I contact Hydraulic Konnect?

Email: hello@hydraulickonnect.com.au

Location: Melbourne, Victoria, Australia

If you have a question that isn't covered here, feel free to contact us and we'll be happy to assist.

Orders

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Can I modify or cancel after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Shipping

What shipping options do you offer?

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.

How much does shipping cost?

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Do you ship internationally?

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Returns

What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

How do I initiate a return?

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

Are there return shipping fees?

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Warranty

What is your warranty policy?

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

How do I register my product for warranty coverage?

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Wholesale

Do you offer wholesale pricing for bulk orders?

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

What are the minimum order quantities for wholesale purchases?

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.

Gift Cards

How can I redeem my gift card?

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Do gift cards have an expiration date?

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.

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