Frequently Asked Questions
Ordering & Products
How do I know which hydraulic fitting I need?
If you're unsure which fitting you require, send us clear photos along with any measurements you have. We can often identify the fitting and point you in the right direction.
Do you supply BSP, JIC, ORFS, NPT and Metric fittings?
Yes. We stock a wide range of hydraulic fittings and adaptors including BSPP, BSPT, JIC, ORFS, NPT, SAE and Metric fittings.
I can't find the part I need on your website. Can you help?
Absolutely. Our website is continually expanding and not every product is listed online. Contact us with the details of the item you're looking for and we'll do our best to source it.
Are your products suitable for hydraulic applications?
Yes. Our hydraulic products are designed for use in hydraulic systems when correctly selected, installed and operated within their specified ratings.
Do you sell hydraulic hose?
Yes. We offer a range of hydraulic hose and hose-related products. If you're unsure which hose is suitable for your application, contact us for assistance.
Shipping & Delivery
Where do you ship?
We ship Australia-wide.
How long will my order take to arrive?
Delivery times vary depending on your location and product availability. Most orders are dispatched as quickly as possible, with delivery typically taking between 1–7 business days after dispatch.
How much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight and destination of your order.
Do you offer express shipping?
Where available, express shipping options will be shown during checkout.
Can I track my order?
Yes. Once your order has been dispatched, tracking information will be provided where applicable.
Returns & Warranty
Can I return an item?
Returns may be accepted for unused products in their original condition and packaging. Please contact us before returning any item so we can assist with the process.
What if I receive the wrong item?
If we have supplied the incorrect product, contact us as soon as possible and we'll work with you to resolve the issue promptly.
What if my item arrives damaged?
Please contact us immediately and provide photos of the damaged item and packaging so we can investigate and assist.
Do your products come with a warranty?
Products are covered by applicable Australian Consumer Law guarantees. Warranty coverage may vary depending on the product and manufacturer.
Technical Support
Can you identify a fitting from a photo?
In many cases, yes. Send us clear photos along with any measurements and we'll do our best to identify the fitting or component.
Do you provide technical advice?
We can provide general product information and guidance based on our industry experience. However, the suitability of any product for a specific application remains the responsibility of the purchaser and installer.
Do you have any tools to help identify fittings?
Yes. Visit our Hydraulic Tool Hub for fitting identification charts, thread identification tools, O-ring sizing tools, calculators and other hydraulic resources.
Can you help me match an existing hydraulic fitting or adaptor?
Yes. If you can provide photos, measurements or part numbers, we'll do our best to help identify a suitable replacement.
Payment & Security
What payment methods do you accept?
We accept secure payment methods available through our online checkout, including major credit cards and other supported payment options.
Is my payment information secure?
Yes. Payments are processed through secure payment providers and we do not store your credit card details.
Contact Us
How can I contact Hydraulic Konnect?
Email: hello@hydraulickonnect.com.au
Location: Melbourne, Victoria, Australia
If you have a question that isn't covered here, feel free to contact us and we'll be happy to assist.