Privacy Policy

Hydraulic Konnect respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or purchase from Hydraulic Konnect.

Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase information

• Payment and transaction information

• Communications you send to us

• Information about products you enquire about

• Website usage and device information, such as browser type, IP address and pages visited

• Marketing preferences

Payment information may be processed directly by Shopify or third-party payment providers and may not be directly accessible to Hydraulic Konnect in full.

How We Collect Information

We may collect personal information when you:

• Place an order through our website

• Create or use a customer account

• Contact us by email, website form or other communication

• Subscribe to marketing communications

• Browse or interact with our website

• Request product assistance, a quote or other information

Information may also be collected automatically through cookies and similar technologies when you use our website.

How We Use Your Information

We may use personal information to:

• Process and fulfil orders

• Arrange shipping and delivery

• Provide customer service and technical product assistance

• Respond to enquiries

• Process returns, refunds and warranty or product claims

• Manage customer accounts

• Detect or prevent fraud and misuse

• Maintain and improve our website and services

• Analyse website performance and customer interactions

• Comply with legal, accounting and regulatory requirements

• Send marketing communications where permitted

We only use personal information for purposes connected with operating Hydraulic Konnect or as otherwise permitted or required by law.

Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services online.

When you visit our store or place an order, personal information may be processed by Shopify on our behalf to provide ecommerce, payment, security, analytics, personalisation and related services.

Shopify may process information using systems and service providers located outside Australia.

You can learn more about how Shopify handles personal information by reviewing Shopify's Consumer Privacy Policy.

Other Service Providers

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Shopify

• Payment processors

• Courier, freight and postal providers

• Website and technology service providers

• Email and marketing platforms

• Analytics providers

• Accounting and professional service providers

• Fraud prevention and security providers

We only disclose information that is reasonably necessary for the relevant service.

We do not sell customer contact information to unrelated third parties for their own direct marketing purposes.

Overseas Processing

Some of the platforms and service providers we use operate internationally.

As a result, personal information may be stored or processed outside Australia, including in countries where Shopify and our other service providers maintain infrastructure or engage service providers.

These locations may change as the services and providers we use change.

Cookies & Website Technology

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve performance, prevent fraud and support marketing and advertising.

Some cookies are necessary for the website and checkout to function correctly, while others may be used for analytics, personalisation or marketing.

Where applicable, you may be provided with options to manage your cookie and privacy preferences.

Marketing Communications

If you choose to receive marketing communications from Hydraulic Konnect, we may use your contact information to send you information about products, offers, updates or other relevant content.

You can unsubscribe from marketing emails at any time using the unsubscribe option contained in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to an order or enquiry.

Keeping Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business and accounting records, resolve disputes and comply with legal obligations.

Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Some requests may be subject to exceptions permitted by applicable law.

Privacy Complaints

If you have a question or concern about how Hydraulic Konnect has handled your personal information, please contact us.

We will review privacy concerns and endeavour to respond within a reasonable period.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or legal requirements.

The latest version will be published on our website.

Contact Us

For privacy enquiries, requests or complaints, contact:

Hydraulic Konnect
Email: hello@hydraulickonnect.com.au